Membership Frequently Asked Questions

Members are ongoing supporters of the Royal Melbourne Hospital Home Lottery, and their Home Lottery tickets are issued automatically at the commencement of all future Home Lotteries. Being a Home Lottery Member means that you will never miss out on a draw and will be entered into exclusive, Member-only prize draws!

Yes. There are several advantages to becoming a Home Lottery Member.

• Active Members are guaranteed tickets in all future Royal Melbourne Hospital Home Lotteries, so you’ll never miss out because of an early sell-out!
• Active Members are guaranteed that their Home Lottery tickets will be included in all draws.
• Members with a Home Lottery ticket are automatically entered into the exclusive Membership draw for $100,000 in gold.
• Most importantly, your continued support of the Home Lottery ensures the Royal Melbourne Hospital is always there when it's needed most, and patients receive world-class care every day.

The Membership Prize will be drawn on 30 October 2025.*

*If all Home Lottery tickets are sold by the Bonus Deadline on 10 October 2025, the Membership draw will be conducted on 16 October 2025. To be eligible for the Membership Draw, Members must have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight 24 October 2025.

There is no joining fee to become a Member, and you can cancel or make changes to your Membership at any time. As part of our verification process, a temporary $1 authorisation may appear on your bank statement. Please note that this is not a charge and will automatically be refunded.

If you don’t want to place an order for tickets in this Home Lottery, but would like to become a Member of future Home Lotteries, please contact us on 03 9671 6300 or email [email protected] with your full name and contact details, and we will contact you to establish your Membership.

To ensure you don’t miss out on important updates and winner announcements, we’ll need your email address. By sharing your email, you’ll help us reduce fundraising costs and paper waste. Plus, you’ll receive future tickets directly in your inbox for faster access.

Yes. All Members will be notified prior to their credit card being charged and tickets allocated.

Members can cancel their Membership, amend their order, and update their credit card and personal details at any time by calling 03 9671 6300 or emailing [email protected].

*For security reasons, please do not update your credit card details by email.

A valid email address is required to become a Member. Tickets in the Home Lottery, Cash Calendar Lottery, and Holiday for Life Lottery will be emailed to Members within 5 days after their order is processed. Please make sure your contact information is up to date so we can email your tickets and notify you of draw results.

You can update your details at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

You can cancel or amend your Membership at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

All refund requests must be received in writing to [email protected] by midday the day before a draw. Refunds will be honoured as long as the payment method has been verified, and the corresponding ticket has not been included in any prize draws.