Membership Frequently Asked Questions

Members are ongoing supporters of the Royal Melbourne Hospital Home Lottery, and their Home Lottery tickets are issued automatically at the commencement of all future Home Lotteries. Being a Home Lottery Member means that you will never miss out on a draw and will be entered into exclusive, Member only prize draws!

Yes. There are several advantages to becoming a Home Lottery Member.

• Active Members are guaranteed tickets in all future Royal Melbourne Hospital Home Lotteries, so you’ll never miss out because of an early sell-out!
• Active Members are guaranteed that their Home Lottery tickets will be included in all draws.
• Members with a Home Lottery ticket are automatically entered into the exclusive Membership draw for the trip of a lifetime: 7 nights in Vancouver, a double pass to the opening match of the 2026 World Cup, and $50,000 in gold. 
• Most importantly, your continued support of the Home Lottery ensures the Royal Melbourne Hospital is always there when it's needed most, and patients receive world-class care every day.

The Membership Prize will be drawn on Thursday 9 April 2026.*

*If all Home Lottery tickets are sold by the Bonus Deadline on Friday 20 March 2026, the Membership draw will be conducted on Thursday 26 March 2026. To be eligible for the Membership Draw, Members must have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight Wednesday 1 April 2026.

There is no joining fee to become a Member, and you can cancel or make changes to your Membership at any time.

If you don’t want to place an order for tickets in this Home Lottery, but would like to become a Member of future Home Lotteries, please contact us on 03 9671 6300 or email [email protected] with your full name and contact details, and we will contact you to establish your Membership.

To ensure you don’t miss out on important updates and winner announcements, we’ll need your email address. By sharing your email, you’ll help us reduce fundraising costs and paper waste. Plus, you’ll receive future tickets directly in your inbox for faster access.

If you create additional Memberships using the same email address, they will be combined with the original order as one Membership.

Yes. All Members will be notified prior to their credit card being charged and tickets allocated.

Members can cancel their Membership, amend their order, and update their credit card and personal details at any time by calling 03 9671 6300 or emailing [email protected]. *

*For security reasons, please do not update your credit card details by email.

We will email tickets for the Home Lottery, Cash Calendar, and Holiday for Life within 5 days after your order is processed. Please make sure your contact information is up to date so we can email your tickets and notify you of draw results.

To ensure your ticket purchases and Membership stay linked to the right account, and that you remain eligible for any Member benefits and Draws, please use the same email address every time.

You can update your details at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

If your payment details change or expire, we may receive updated information from your card provider. We’ll use this to keep your payment details current, so your Membership can continue without interruption.

You can cancel or amend your Membership at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

All refund requests must be received in writing to [email protected] by midday the day before a draw. Refunds will be honoured as long as the payment method has been verified, and the corresponding ticket has not been included in any prize draws. No partial refunds or cancellations are permitted; a cancellation must apply to the whole order, and cancelled ticket numbers will not be reissued.